A media relations, communications and client experience professional serving clients for over 35 years across the United States focused on business development, strategy, media, and operations.
A passionate advocate for clients and a relationship builder who thrives in a fast paced changing environment. Serving real estate clients in listing and buying transactions in the Austin metropolitan area as a Texas licensed REALTOR® representing Phyllis Browning Company - Austin.
Professional licensed Texas REALTOR® representing clients in the purchase/sale of residential Real Estate. Involved with all aspects of Real Estate from providing Competitive Market Analysis to prospective sellers, placing their property for sale with Multiple Listing Service (MLS) and private lable listing services.
Customized marketing plans, strategy planning for clients on a concurrent buy/sell transaction, or with estate planing.
Conduct Realtor showings, Open Houses, Property Tours, Contract Negotiations, Repair Evaluations, Opening Escrow, Inspections with buyers, Title Commitment review and a myriad of issues related to the transaction, and attend all closings.
Desginations in GRI, ABR, NHC, MoM, AHWD. Graduate of GRI, where only 20% of all agents gave designated training certification.
Media spokesman for on-air interviews and events. Responsible for press releases, planning and organizing annual communications roadmap; serve as media contact; initiate and develop relationships with media.
Respond to media requests. Manage social media content, newsletters and blogs to engage followers and stakeholders.
Media relations expert in training for on-air interivews, post-media analysis, creating and evaluating metrics of earned media exposure on broadcast, radio, print, online or social media coverage.
VP Teleclip Media Monitoring
VP of Communications
Former media spokesperson public affairs representative with Central Texas Chapter of the American Red Cross.
Primary point of contact and account management team director responsible for implementation and customer experience services for accounts across the U.S. Able to skillfully manage multiple teams including sales, account managers, communications and marketing, IT systems, collections, and remote teams.
Mitigate customer escalations and daily operations to ensure smooth collaboration between sales team, marketing, accounting and technical teams. Manage client hand-off process and onboarding, and focus on retention of accounts.
Ensure that customer experience is engaging, efficient, and effective. Design and improve the customer experience by building solid personal relationships with clients that are fostered by engagement and understanding of client feedback of the sales process with a focused goal of having an enjoyable client experience.
Experienced in managing account operations, monitoring performance and process improvement. Skilled in creating communication plans, project documentation, project charters, work plans, managing project contracts, project cost estimates and project budget.
Expert skills in face-to-face meetings; developing relationships; webinar training; managing new client onboarding and implementation operations. Author of multiple licensing agreements, technical users manuals, and operational procedural policy manuals.
Helped facilitate organization change management in multiple businesses. Expert in business relocation and start-up. Versed in Human Resource Management, interviewing, hiring and onboarding, sensitivity issues, and managing confidential and proprietary information.
Diverse and energetic leader with matrix teams throughout the entire organization. Ability to manage conflicting priorities, communicate project methodology, risks and barriers and conflict resolution and seek win-win solutions with cross-functional teams and stakeholders.
Knowledge expert in crisis media management and executive report methodologies. Skilled in employee training and leadership coaching, client engagement, classroom and web-based training.
Ability to work with large and small organizations. Managed internal and external communications, social media channels, business development, sales and IT department operations.
Developed new media markets and improved sales of Fortune 500 accounts.
National Association of Realtors
Austin Board of Realtors
Guest Lectuer at The University of Texas at Austin McComb's School of Business
President, National Association of Alumni Bands (NAoAB), 2020-24
President, Longhorn Alumni Band (LHAB) 2018-19
Board of Trustee, LHAB Charitable Fund
Vice-President, Austin Restaurant Association 1993-1996
Technical Advisor to NewsDataService (NDS)
Interested in selling or buying a home in Austin or Central Texas? Email or call me.