Vitae

Curriculm Vitae - Geof Sloan

A media relations, communications and client experience professional serving clients for over 35 years across the United States focused on business development, strategy, media, and operations.

A passionate advocate for clients and a relationship builder who thrives in a fast paced changing environment. Serving real estate clients in listing and buying transactions in the Austin metropolitan area as a Texas licensed REALTOR® representing Phyllis Browning Company - Austin.

Download - Professional Vitae

PHYLLIS BROWNING COMPANY

Skills, Leadership and Abilities

Communications & Public Affairs

Media spokesman for on-air interviews and events. Responsible for press releases, planning and organizing annual communications roadmap; serve as media contact; initiate and develop relationships with media. Respond to media requests. Manage social media content, newsletters and blogs to engage followers and stakeholders. Former media spokesperson public affairs representative with Central Texas Chapter of the American Red Cross. Past-President of the Longhorn Alumni Band. Founder and President of National Association of Alumni Bands.

Client Experience Manager

Communications & Public Affairs

Primary point of contact and account management team director responsible for implementation and customer experience services for accounts across the U.S. Able to skillfully manage multiple teams including sales, account managers, communications and marketing, IT systems, collections, and remote teams. Mitigate customer escalations and daily operations to ensure smooth collaboration between sales team, marketing, accounting and technical teams. Manage client hand-off process and onboarding, and focus on retention of accounts.

Operations Management

Communications & Public Affairs

Operations Management

Experienced in managing account operations, monitoring performance and process improvement. Skilled in creating communication plans, project documentation, project charters, work plans, managing project contracts, project cost estimates and project budget. Expert skills in face-to-face meetings; developing relationships; webinar training; managing new client onboarding and implementation operations. Author of multiple licensing agreements, technical users manuals, and operational procedural policy manuals.

Leadership Management

Cross Functional Skills

Operations Management

Diverse and energetic leader with matrix teams throughout the entire organization. Ability to manage conflicting priorities, communicate project methodology, risks and barriers and conflict resolution and seek win-win solutions with cross-functional teams and stakeholders. Knowledge expert in crisis media management and executive report methodologies. Skilled in employee training and leadership coaching, client engagement, classroom and web-based training.

President, National Association of Alumni Bands (NAoAB), 2020-22

President, Longhorn Alumni Band (LHAB) 2018-19

Vice-President, Austin Restaurant Association 1993-1996

Technical Advisor to NewsDataService (NDS)

Cross Functional Skills

Ability to work with large and small organizations. Managed internal and external communications, social media channels, business development, sales and IT department operations.

Helped facilitate organization change management in multiple businesses. Expert in business relocation and start-up.

Versed in Human Resource Management, interviewing, hiring and onboarding, sensitivity issues, and managing confidential and proprietary information. Developed new media markets and improved sales of Fortune 500 accounts.