A media relations, communications and client experience professional serving clients for over 35 years across the United States focused on business development, strategy, media, and operations.
A passionate advocate for clients and a relationship builder who thrives in a fast paced changing environment. Serving real estate clients in listing and buying transactions in the Austin metropolitan area as a Texas licensed REALTOR® representing Black Label Real Estate Advisors.
Media spokesman for on-air interviews and events. Responsible for press releases, planning and organizing annual communications roadmap; serve as media contact; initiate and develop relationships with media. Respond to media requests. Manage social media content, newsletters and blogs to engage followers and stakeholders. Former media spokesperson public affairs representative with Central Texas Chapter of the American Red Cross. Past-President of the Longhorn Alumni Band. Founder and President of National Association of Alumni Bands.
Primary point of contact and account management team director responsible for implementation and customer experience services for accounts across the U.S. Able to skillfully manage multiple teams including sales, account managers, communications and marketing, IT systems, collections, and remote teams. Mitigate customer escalations and daily operations to ensure smooth collaboration between sales team, marketing, accounting and technical teams. Manage client hand-off process and onboarding, and focus on retention of accounts.
Experienced in managing account operations, monitoring performance and process improvement. Skilled in creating communication plans, project documentation, project charters, work plans, managing project contracts, project cost estimates and project budget. Expert skills in face-to-face meetings; developing relationships; webinar training; managing new client onboarding and implementation operations. Author of multiple licensing agreements, technical users manuals, and operational procedural policy manuals.
Diverse and energetic leader with matrix teams throughout the entire organization. Ability to manage conflicting priorities, communicate project methodology, risks and barriers and conflict resolution and seek win-win solutions with cross-functional teams and stakeholders. Knowledge expert in crisis media management and executive report methodologies. Skilled in employee training and leadership coaching, client engagement, classroom and web-based training.
President, National Association of Alumni Bands (NAoAB), 2020-22
President, Longhorn Alumni Band (LHAB) 2018-19
Vice-President, Austin Restaurant Association 1993-1996
Technical Advisor to NewsDataService (NDS)
Ability to work with large and small organizations. Managed internal and external communications, social media channels, business development, sales and IT department operations. Versed in Human Resource Management, interviewing, hiring and onboarding, sensitivity issues, and managing confidential and proprietary information. Developed new media markets and improved sales of Fortune 500 accounts.
BBA - Texas State University
AAS - Austin Community College
UT-Austin Center for Professional Education
Texas Real Estate Licensed Sales Agent
National Association of Realtors
Texas Association of Realtors
Austin Board of Realtors
National Association of Alumni Bands
Project Management Institute (PMI)
Public Relations Society of America (PRSA)
Texas Exes Association
Ole Miss Alumni Association
Guest Lectuer at The University of Texas at Austin McComb's School of Business
Interested in selling or buying a home in Austin or Central Texas? Email or call me.